|
Support Services from the Mick Hart Web Team As many will now realise, Mick Hart offers a refreshing honest account of the world of body building, training, supplements and steroids. His direct approach is not just saved for his books, magazines, videos and consultations, it extends right through his web team who he insists will deliver the same direct and No Bull service to any member needing technical advice. Mick values every member and aims to reward their loyalty with a service that is ranked amongst one of the best on the Internet. Found below are questions that will answer technical issues that have been encountered by members to both the Mick Hart Discussion Board and The No Bull Collection. Should you wish to find out a little more about the board or the online magazines, please click on the relevant links above. If your problem relates to the Mick Hart Discussion Board (Click Here) If your problem relates to the No Bull Collection (Click Here) If your problem relates to your purchase of the Laymans Guides (Click Here) If your problem relates to your purchase of the Chris Report (Click Here)
Mick Hart Discussion Board FAQ Q. I have subscribed to the Mick Hart Discussion Board but my username and password are not valid for the board? Answer Q. I have the correct username and password but I can not gain access onto the board or into the members area. Answer Q. I have my members area username and password, what is the link to get to the board registration area? Answer Q. Can I use the same username and password details for my registration to the board? Answer Q. The payment handlers will not accept my credit card? Answer Q. How do I cancel my subscription to the board? Answer Q. Is there way to access the board without having to keep in putting both sets of details to gain access to the members area and board? Answer Q. I have forgotten my usernames or passwords? Answer Q. I am able to access the opening page of the discussion board but when I put my board details into the log in page, it tells me that I am not an authorised user. Answer Q. I get a mail box full message whenever I try to send or receive mail through the board, yet I have checked the inbox and it is empty.? Answer Q. How do I add a signature image to my posts? Answer Q. I cannot add a picture to my post, it tells me it is too big? Answer
If your problem or query is not answered
here, please
A. When payment is made to subscribe to the board you are asked to select a username and password which will gain you access to the members area of the Mick Hart site. These details will not get you onto the board. Once through the pop up security box for the first time you must then also register as a new member with the board itself, selecting a username and password to gain access. A. Usernames and passwords are case sensitive. Ensure they are being entered exactly as they were selected, lowercase or capitals. A. To get to the board (Click Here). Complete the windows style security box to gain access into the members area. You will find yourself at the index page of the board. Click the link "Register", just above the main viewing area and then complete the registration details. Alternatively go to www.mickhart.com/members and use the link to get to the board. A. Yes providing no one has adopted those details previously. Remember that the username chosen by you for the board, is the name by which you will be known on the board. Q. The payment handlers will not accept my credit card? A. Ibill the payment handlers will only accept Visa, MasterCard or JCB. Should you be using a switch/solo or any other credit card, your payment will be rejected. To pay by alternative means fill out the customer support form explaining the service you wish to join and the method of payment you would prefer. Unfortunately we are unable to manually process payments for the board on a monthly basis but would be prepared to take 2 separate payments over the course of the year. Q. How do I cancel my subscription to the board? A. Please click here and fill out the automated form. A. Those details must be submitted each time however there is a convenient way to do this. When you next enter your details in the windows style security box which will gain you access into the members area, ensure you tick the little box (Remember Details). Likewise when you enter the board, ensure profile options have the remember my login details as checked as well as the browse with cookies feature enabled. If you then add the board index page to your favourites, next time you click to go to the board, your details will appear automatically in the security style box and you need only click submit, whilst you will skip the log on to the board completely as it will remember your details automatically. Should you be on an open terminal which is used by different persons it is advisable NOT to check the remember details on the windows style security box to prevent abuse of your account. Q. I have forgotten my usernames or passwords. A. Fill out the Customer Support Form below supplying your payment reference number, email, username and date of joining which will help customer services identify your account. A. When you first register with the board, you are sent an automated email which contains a link on it. You must use this link to activate your board account. Until this is done your details will not be recognised. If for whatever the email activation link fails to work, please email custserv@mickhart.com identifying your username and this will be activated manually. A. Ensure that you are viewing messages from the beginning as you may be viewing messages recorded in the last week only. Also whenever you send mail, it will leave a copy of that email in your sent box. This number counts towards the total number of emails allowed to be stored on the system, delete your sent messages also. Q. How do I add a signature image to my posts? A. Clink on the link "User Cp", then click on the link "Edit Options" the last message box on this page is the change avatar option. Click that link and follow the onscreen instructions There is a size restriction of 150 x 150 pixels and 5kb in size for all avatars. Q. I cannot add a picture to my post, it tells me it is too big? A. To ensure the board runs as smoothly as possible, picture attachments are restricted to 25kb and a maximum 500kb x 500kb. Some photos need to be compressed to achieve this size which can be done by visiting jpeg wizard at the following address. http://www.jpegwizard.com/jpeg_wizard_main.htm
Q. I have paid my subscription but my computer lost the connection to the internet before I was able to complete the registration process, I don't have a username or password. Answer Q. I opted to purchase both of Mick's books Laymans 1 and Laymans 2 Guide to Steroids, how do I get them. Answer Q. Where do I download Mick's Book Tears on a keyboard? Answer Q. Can I get access to any of The No Bull Collection issues prior to Issue 20. Answer Q. Where do I get the application Adobe Reader to view the magazines and books I have downloaded? Answer Q. I have downloaded the books and magazines but I am faced with alot of blacked out pages and/or an error similar to "Invalid Color Space" or " Could not find the color space CSO, Suppress errors Yes/No", How do I correct this? Answer Q. How do I register my free email consultation? Answer Q. I have forgotten my username and password to access the site, how do I retrieve them? Answer Q. I have the correct username and password but I still can not access the members area? Answer
If your problem or query is not answered
here, A. Fill out the Customer Support Form providing the time and date of the error together with any other details you recorded of the payment. Include your preferred username and password and they will be manually processed. A. Simply Click Here and your email program will open with a prepared email to send to us, DO NOT change the title, or cc details. and place your username and ticket number in the email. Q. Where do I download Mick's Book Tears on a Keyboard? A Click Here and you will be taken to the download page. Q. Can I get access to any of The No Bull Collection back issues. A. This is high on our list of priorities and we are working hard to make some of these issues available for purchase in digital format. They are still available in traditional hard backed format which can be purchased by UK residents from within Mick's online shop found at http://www.mickhart.com/shop.htm If you are from outside the UK, use this form to obtain a price including postage from the team. Digital back issues began at issue 20. Q. Where do I get the application Adobe Reader to view the magazines and books I have downloaded? A. Go to the Adobe Web site by following this link, it can be downloaded free or can be found on many cover disks of computer magazines purchased in local newsagents Click Here A. This identifies that you are likely to be using an older version of Adobe Acrobat Reader, version 3 or 4. To over come this fault go to the adobe web site and download the latest version. Click Here Q. How do I register for my free email consultation? A. Simply Click here and your email program will open with a prepared email to send to us, DO NOT change the title, or cc details. and place your username and ticket number in the email. Q. I have forgotten my username and password to access the site, how do i retrieve them A. If you are no longer using the email address that you had when you subscribed, fill out the Customer Support Form providing your payment reference number, date and any other details that might help us identify your membership. If your original email subscription address is still valid, click here, enter your username or your email address in the form and submit. The access details will be sent to you. Q. I have the correct username and password but I still can not access the members area? A. All Usernames and Passwords are case sensitive. Please ensure you are typing in your username and password correctly.
E Book Purchase of the
Laymans Guides 1 and 2 Q I was unable to download the books, what do I need to do to obtain them? Answer Q I have the username and password but I still can not get into the protected area to download the books? Answer Q I have downloaded the books but all I can see are blank or blacked out pages? Answer
If your problem or query is not answered
here,
Q I was unable to download the books, what do I need to do to obtain them? A Go to the support form by clicking here and ensure you fill out as much detail as possible on the form which will help the Customer Services to identify your account and quickly resolve your problem. A. All Usernames and Passwords are case sensitive. Please ensure you are typing in your username and password correctly. Q I have downloaded the books but all I can see are blank or blacked out pages? A. This identifies that you are likely to be using an older version of Adobe Acrobat Reader, version 3 or 4. To over come this fault go to the adobe web site and download the latest version. Click Here
E Book Purchase of The Chris Report Q I paid for my book but I get an invalid referrer page? Answer Q I did not receive either of the username and password for the downloads area or the product activation key, how do I get these? Answer Q My username and password will not allow me into the downloads area? Answer
Q I am using a MAC computer and there was no
"Save Link As" option. I downloaded the file Q I downloaded the report but my activation serial number will not work Answer Q I have the report but I can not view the contents, why? Answer Q I have downloaded the books but all I can see are blank or blacked out pages? Answer Q What is the address to download the Chris Report Answer Q How do I book my telephone consultation with Mick? Answer Q How do I arrange a time for the call? Answer
If your problem or query is not answered
here,
Q I paid for my book but I get an invalid referrer page? A Go to the support form by clicking here and ensure you fill out as much detail as possible on the form which will help the Customer Services to identify your account, they will quickly resolve your problem by sending you the information you need to access the report. Please ensure that if you reached the part of the process where you selected username and password, that this information is included on the form. A. Go to the support form by clicking here and ensure you fill out as much detail as possible on the form which will help the Customer Services to identify your account. Your username will be in the form of your email address, the password and product serial number will be randomly selected and sent to you. Q My username and password will not allow me into the downloads area? A. All Usernames and Passwords are case sensitive. Please ensure you are typing in your username and password correctly. There are often errors when identifying numbers and letters that are similar. An example include the Capital letter O with the number zero 0, the lower case letter l (courier text) with the number 1, etc. To ensure you get the number exactly right, please type the number you think it is directly under the number provided. You will clearly see differences between digits if you have the number incorrect. If this fails, please retype the username and password into the relevant boxes on the support form, so they can be verified. Do not copy and paste these into the form as this can cause issues at the support end. clicking here A. Macs will not allow the executable to run on them, please fill in the relevant details on the support form and an alternative will be provided. clicking here Q I downloaded the report but my activation serial number will not work A. You need to be connected to the Internet when you first open the report, this will connect with our server, verify the serial number and allow the document to open. You do not need to be connected to the computer on any subsequent occasions you open the report. Q I have the report but I can not view the contents, why? A. You need to use the Adobe Acrobat Reader version 5 to view the pdf document. You can not view it in any other program. If you dont have the adobe acrobat reader, you can download it free from the adobe web site. Bear in mind the report is sent as an executable file, this will locate your adobe acrobat reader program and open up the report inside the program. You can not open the file from within the adobe program. Click Here Q I have downloaded the books but all I can see are blank or blacked out pages? A. This identifies that you are likely to be using an older version of Adobe Acrobat Reader, version 3 or 4. To over come this fault go to the adobe web site and download the latest version. Click Here Q What is the address to download the Chris Report A. This address to download the chris report is http://www.bodybuildingandsteroids.com/chrisreport/download/ you will need your username and password to access the protected directory. Q How do I book my telephone consultation with Mick?
A. To book your consultation with Mick
and to find out what it entails click on the list link. Q How do I arrange a time for the call? A. You will recieve a response from customer services in the form of an email. The email will outline what you need to do to arrange the consultation. If after 48 hours you have not recieved a response from customer services, email custserv@mickhart.com explaining you have had no reply.
Thanks for using the Mick Hart Customer
Support Forum. |
|||
